Политика доставки
Shipping & Delivery
Thank you for shopping at ARCcc. This Shipping Policy explains our order processing, delivery times, shipping fees, duties, tracking, and support for lost or damaged packages.
1. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. We will contact you by email if your order experiences a significant processing delay.
2. International Shipping
ARCcc offers international shipping to most destinations. If we are unable to ship to your location, we will contact you and issue a refund where applicable.
Duties and taxes are included in the price you pay. No additional duties or import fees will be charged upon delivery.
3. Delivery Time and Shipping Fees
Estimated delivery time is 5–15 business days after dispatch for standard destinations.
Remote areas, customs inspections, severe weather, and unexpected carrier disruptions may require additional delivery time.
For orders under USD 200, standard shipping is USD 10.
Orders of USD 200 or more qualify for free standard shipping.
All applicable shipping charges and delivery estimates are displayed at checkout before payment.
4. Shipment Confirmation and Tracking
Every order is shipped with tracking. Once your order has been dispatched, we will send a shipping confirmation email with your tracking number.
Tracking information may take up to 24 hours to become active.
If you have not received tracking information within 5 business days of placing your order, please contact us at info@arccc.shop.
5. Lost, Damaged, or Missing Packages
Lost packages: If tracking shows that your package was delivered but you have not received it, please first check with your local carrier and neighbors. Contact us within 7 days of the expected delivery date, and we will assist with the carrier investigation.
Damaged packages: If your order arrives damaged, please photograph the product and its original packaging and contact us within 3 days of delivery. After verification, we will provide an appropriate replacement, refund, or other resolution.
ARCcc is not responsible for delays caused by circumstances beyond our reasonable control, incorrect delivery information supplied by the customer, or carrier disruptions. We will nevertheless assist customers with reasonable carrier claims and investigations.
6. Shipping Restrictions
We do not ship to destinations restricted by applicable international trade regulations. If an order cannot be fulfilled because the destination is unsupported, we may cancel the order and issue a refund.
7. Contact Us
Email: info@arccc.shop
Customer service hours: 09:00–23:00, Monday–Friday, China Standard Time (UTC+8).
We may update this policy from time to time. The version displayed on this page applies to orders placed after the updated policy takes effect.